Returns & Exchanges

At Bonne Maman, we take pride in the quality of our preserves and treats, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we are unable to accept returns for items that have been opened or are no longer in their original condition.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the shipping box and the damaged or incorrect items to help us process your claim quickly.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a replacement or a full refund.

• 4.
  Resolution

  Once approved, we will ship a replacement at no extra cost or issue a credit to your original payment method.