Frequently Asked Questions
Everything you need to know about our preserves, shipping, and more.
Are Bonne Maman preserves and jellies Non-GMO Project Verified?
Yes, all Bonne Maman Preserves, Jellies, Fruit Spreads, and Curds are Non-GMO Project Verified. We use only high-quality, simple ingredients that you would find in your own kitchen.
How should I store my Bonne Maman products after opening?
Once opened, our products should be refrigerated to maintain their freshness and flavor. We recommend consuming them within 3-4 weeks for the best tasting experience.
What is your shipping policy for delicate glass jars?
We take extreme care in packaging our glass jars using specialized protective materials. Most orders ship within 2-3 business days, and we offer standard and expedited shipping options at checkout.
Are your products gluten-free and allergen-friendly?
Bonne Maman preserves are naturally gluten-free and are produced in a facility that does not process peanuts or tree nuts. Please check individual labels for specific ingredient information.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What is your return policy for food items?
Due to the nature of our food products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our customer service team within 14 days for a replacement or refund.